Health Equity Consulting

Becoming an equitable healthcare organization requires alignment on a shared vision and a culture of equity. At Freed, we can meet you where you are in your health equity journey, from establishing your organization-wide vision to defining what constitutes success to aligning your culture with desired outcomes to implementing extensive change management. Discover how Freed can develop a custom plan that helps you:

• Engage leadership and establish health equity champions to foster a sense of ownership for improving equity throughout your organization
• Align your operational structures and incentives to actively support equity goals
• Quantify the social and financial impact of your equity efforts
• Develop a shared language and a safe environment for engaging in difficult conversations about racial and social inequities that are essential to addressing inequitable health outcomes for your members, patients and employees

Health equity improvement hinges upon data. It’s essential to identify inequities among the populations you serve, design and implement targeted programs to address inequities, track the improvement of health outcomes and comply with regulatory reporting requirements. Freed can help you to address the challenges of effectively gathering accurate, robust, disaggregated, self-reported data so that you can:

• Pinpoint populations that have inequitable health outcomes and develop targeted interventions
• Build programs that enhance trust between patients/members and data collectors to increase self-reporting
• Develop governance and consistency around data capture, usage and reporting
• Accommodate varying data requirements across lines of business and geographical locations
• Define KPIs to monitor the impact of your efforts on health outcomes

Federal and state regulators, as well as purchasers, are passing numerous access, quality, experience and affordability-related health equity policies that require effort to interpret and implement. Freed can help you review requirements, assess your internal policies and practices, identify required actions and implement changes. We can work with you to:

• Interpret new regulations and perform impact analysis
• Complete compliance readiness assessments and gap analysis
• Design and implement processes, staffing and system changes to support new regulations
• Develop and optimize the organizational operating model to meet health equity goals
• Create and execute corrective action plans

To help patients and members feel comfortable and heard, you need a culturally competent workforce that brings respect and humility to every interaction. This requires a diverse workforce that reflects the lived experiences and languages of your patient/member population. Freed can partner with you to:

• Develop a strategy to diversify your workforce and pipeline to ensure representation across all levels of your organization
• Plan for and manage enhanced training programs that increase cultural understanding and address implicit biases
• Enhance your language capabilities to better serve your patient/member populations

It’s time to remove the barriers of traditional healthcare that stand in the way of equity. This requires trust. Trust between competitors. Trust between traditional and non-traditional health and human services entities. And trust between individual humans and the care ecosystem. Freed can help you build this trust through facilitation and partnership internally, as well as across plans, providers, private industry and community resources. With help from Freed you can:

• Facilitate an unbiased partnership-building process
• Optimize working relationships within and across organizations, including aligning governance, processes and key performance indicators
• Align workflows to support your members and patients across the care continuum

People, processes and technology are the trifecta for thoroughly addressing challenges. When it comes to implementing technology to reduce disparities in healthcare access and outcomes, organizations must critically assess and thoughtfully implement the right solutions. Especially when it comes to AI. Freed can help you:

• Guide the selection of technology solutions and tech-vendor contracting to ensure equity is enhanced
• Set up AI oversight and governance, and mitigate risks due to biases in AI and technology solutions to reduce negative impact on equity
• Implement, integrate and launch new technology and optimize existing systems in support of equity goals within and across organizations