Dear Freed Associates Community,

Every person across the nation who consumes healthcare is experiencing a rapid change in the many ways that care can be accessed, delivered and managed. We see Amazon, Apple and major forces from other industries beginning to impact the healthcare market in one form or another, which will have wide-ranging implications to consumers, providers and payers.

Our lead article examines lessons that can be drawn from key industries outside of healthcare when it comes to successfully improving consumer experiences. We hope you find this information, as well as the case studies in this issue of our newsletter, both illuminating and inspiring.

Dava Freed, Founder and CEO

Point OF View

Three Key Lessons for Digital Health Care from the Consumer and Service Industries.

For health care, digital means adopting a new patient-centric mindset.

No one can deny the pandemic’s impact on the health care industry. While the pandemic has obviously strained health care capacity and workers, it has also helped evolve care delivery through non-traditional channels, particularly digital. This significant change in care provision has created a tremendous opportunity for health care to reimagine care within the context of a digital environment.

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